All Effortless Beauty products are thoroughly tested, however if a fault does occur, please contact us by emailing effortlessbeauty@outlook.co.nz (effortlessbeauty@outlook.co.nz)and we will endeavor to rectify the issue. We are committed to your satisfaction and will do our best to address any concerns you may have. Your happiness and confidence in our products are paramount to us, and we are always here to support you. Please refer to our store policy to download our Exchange form for any faulty items.

We offer exchanges, however all products must be unused, unworn and in their original packaging for an exchange to be accepted. For exchanges we aim to send your new order out within 3 working days of receiving your return. Return shipping cost is not covered Use a tracked service If you're unsure which color to exchange for, contact us for advice before starting your return. If you know the name of your exchange color, please refer to our store policy to download our Exchange form.

Yes, all Effortless Beauty Ponytail Hair Extensions are safe to use heat on. Our Heat Resistant hair is heat resistant up to 180 degrees maximum. Please refer to our "Care & Maintenance" menu

To get the most out of your drawstring pony and get that desired look, it is important that the natural hair is well prepped and ready. Ensure that your natural hair is brushed through with a smooth base for a flawless look. Style your natural hair to match the extension before applying the extension. Put your hair into a sleek bun and fix with a hair tie, the higher the bun the fuller the effortless drawstring ponytail will look. APPLYING DRAWSTRING PONYTAIL EXTENSION • Attach the 2 ponytail combs into either side of your bun, slot them into place, head & base. • Once secured, pull the adjustable drawstring at the bottom of the mesh net so that it is secured against the bun. • Wrap the drawstring around the top of the ponytail and bobby pin into place underneath to stay hidden. • Gently brush the ponytail extension • Gently brush out for softer curls • With your fingers or curling iron, gently twist for tighter curls. • Add finishing touches by styling natural hair with face framing pieces to add texture if required. https://www.youtube.com/watch?v=iExKqkggecw&t=13s

Caring for synthetic hair extensions involves gentle washing with lukewarm water and a sulphate-free shampoo, avoiding harsh rubbing or scrubbing. After washing, use a leave-in conditioner and allow them to air dry naturally, avoiding heat styling tools like blow dryers. Proper storage, such as on a wig stand or in a hairnet bag, also helps maintain their style and prevent tangling. • Fill a basin with lukewarm water. Avoid hot water, as it can damage the synthetic fibres. • Submerge the extensions in the water, adding a small amount of shampoo. Swirl gently; avoid vigorous scrubbing or rubbing this will cause knotting. • Rinse the extensions thoroughly under cool, running water until all of the shampoo is removed. Squeeze excess water from the extensions. • Apply conditioner, focusing on the mid-lengths and ends. Avoid the roots or netting, leave for 2-3 minutes. • Rinse the extensions thoroughly under cool, running water until all of the conditioner is removed. Squeeze excess water from the extensions. • Drying: Pat dry the extensions with a towel to remove excess water; avoid rubbing or twisting. Leave to dry naturally. • Brush through before your next wear • Keep heat styling to a minimum. STYLING & MAINTENANCE Use a detangling spray (if required) to remove tangles and knots from your extensions. Use a soft bristle brush to detangle the extensions, starting from the ends and working your way up towards the top of the extension for a thorough and careful detangling method. Synthetic hair extensions may lose hair when brushing, do not panic this is quite normal. HEAT STYLING If using heat styling tools, keep the temperature low (maximum 180 degrees) and avoid prolonged contact with the synthetic hair. Keep the styling tools moving of the hair for even heat distribution. Trim any frizzy ends if required, this will freshen up the extensions for a well-kept look. STORAGE We recommend storing the extensions in a storage box or bag away from direct sunlight and heat. This will prevent tangling and knots before your next effortless ponytail extension wear. By following these steps, you can keep your synthetic hair extensions looking their best for a longer time so you can enjoy smooth, silky extensions that enhance your look effortlessly.

An integral part of using an extension piece is to give an illusion of fuller and natural hair giving that seamless blend and color match between your natural hair and the synthetic hair fibres, so the shade you pick and use is important to us and you for the way you look. We offer a free color matching service. Choose from our online color swatch palette showing a variety of shades. Or to find that perfect seamless match from our extensive range of colors send us a photo of your hair (no filters) to effortlessbeauty@outlook.co.nz (effortlessbeauty@outlook.co.nz)and tell us which product you are interested in. We will endeavor to find the closest match to your natural hair color that we have available.

Yes, you will receive an email once we’ve dispatched your order which will have a tracking number and a link to the courier's website. If you have any problems, please email effortlessbeauty@outlook.co.nz (effortlessbeauty@outlook.co.nz)

Ponytails never age, and drawstring extensions are an investment in your self-confidence. Our ponytail extensions add length, style and volume without the expense and commitment unlike other extensions. They retain their style and sleek look. If you want to change your look from straight to curly our extensive drawstring ponytails are for YOU. A. Easy to Apply ..........Saves You Time B. Protect Your Hair ..........Saves You Money C. Natural Appearance..........Comfortable Touch D. Excellent Design ..........Beautiful and Effortless